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How to switch electricity retailers

It's easier and lower-risk than most people think. Here's exactly what happens.

4 min read

Switching, step by step

  1. Compare plans for your actual usage (upload a recent bill so the comparison is costed on your real numbers, not a guess).
  2. Pick a plan. Check the eligibility and offer details — some are online-only, membership-based, or third-party offers.
  3. Sign up with the new retailer. You do NOT need to contact your old one — the new retailer arranges the transfer.
  4. A 10-business-day cooling-off period applies; you can cancel without penalty.
  5. The switch happens at your next meter read, or sooner with a smart meter. Your power never goes off — nothing physical changes at your home.

Things to check before you switch

Exit fees: most market offers have none, but confirm on your current plan. Solar customers should compare the feed-in tariff, not just the usage rate. And check whether a headline discount is conditional (pay-on-time) — if you sometimes pay late, the guaranteed price matters more.

Your supply stays identical — same poles, same wires, same reliability. Only who bills you changes.

See this on your own bill

EnergySorted costs every plan in your area against your actual usage.

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General information only, current at the time of writing — not financial advice. Rebate schemes and rules change; always confirm details with your retailer or state government energy site.