The good news: most plans have no exit fee
One of the biggest reasons people stay on an expensive plan is the fear of being charged to leave. For the large majority of residential electricity plans in Australia, that fear is unfounded. Standard market offers generally have no exit or cancellation fee, which means you can switch retailers whenever a better deal appears, without a penalty for leaving.
This matters because it removes the main risk of switching. If a cheaper plan comes along, you are usually free to take it — you are not locked in the way you might be with a phone contract. The default assumption for most households should be that leaving is free, not that it costs money.
When a fee might still apply
- Fixed-benefit or fixed-term plans
- A minority of plans lock in rates for a set term and may charge an exit fee if you leave early. Always read the term.
- Bundled hardware deals
- Plans tied to solar, a battery or an appliance can carry a break cost if you exit before the arrangement ends.
- Embedded networks
- In some apartments and estates you buy power through an embedded network with less freedom to switch — check your situation.
- Solar feed-in bonuses
- A special high feed-in offer may be conditional; leaving can forfeit it, which acts like a soft cost of switching.
- Final bill charges
- Not an exit fee, but a final bill (and any credit refund) is settled when you leave — normal, and usually small.
What to check before you switch
- Read your current plan’s terms (the Basic Plan Information Document or your welcome pack) for any mention of exit, cancellation or early-termination fees.
- If you are inside a fixed term, weigh any exit fee against the savings — a small fee is often dwarfed by a cheaper plan over a year.
- Check you are not in an embedded network, where switching options can be limited.
- Confirm any solar feed-in or hardware bonus you would give up by leaving.
- Compare on total annual cost, not just the fee — EnergySorted flags what you are on and costs the alternatives on your real usage.