Help centre
How to use EnergySorted: getting a bill in, reading what comes back, and what to do when something does not work. No sign-in needed.
Help Getting started with EnergySorted What to do in your first ten minutes, and what to expect in the weeks after. Help How to upload a bill, and what we read from it Which file to send, what gets extracted, and what happens to the document afterwards. Help How to read your comparison results What the saving figure means, what it is measured against, and what to check before switching. Help What to do when a bill will not read The common causes of a failed or wrong bill reading, and how to fix each one. Help Getting told when to switch How ongoing monitoring works, what triggers an alert, and how to control what you receive. Help Trial, billing, and cancelling What the trial includes, what you pay, how the guarantee works, and how to cancel.
Looking for how it works under the bonnet?
How plans are ranked, how a bill is verified against itself, and why some plans never appear for you are covered in the methodology guides — available to anyone with an account.
Still stuck? Send us a message and a person will read it.